Refund policy

Return & Refund Policy

At Wrue, we want you to feel confident with every order. If something isn’t right, we’re here to help and will always work with you toward a fair solution. Please review our guidelines below.

Order Issues

If there is any issue with your order including delivery delays, damaged items, defective products, missing items, or receiving the wrong item — please contact us within 3 days of delivery.

📩 Email: hello@shopwrue.com
Include your order number and photos/video of the issue if applicable.
We reply within 24-48 hours.

Depending on the situation, we will provide one of the following at no cost to you:

  • Replacement item

  • Reshipment of missing items

  • Full or partial refund

Returns for Change of Mind or Incorrect Size

If you change your mind or the item doesn’t fit as expected, we accept returns under the following conditions:

  • Contact us within 3 days of delivery

  • Item must be unused, unwashed, and in original packaging with tags

  • Customer is responsible for return shipping costs

A refund will be issued once the returned item is received and inspected by our warehouse.

*To minimize sizing issues, please refer to the size guide on each product page. Our team is happy to help with sizing questions before you order.


Cancellations

Orders can be canceled before they are shipped. Once an order has shipped, it cannot be canceled.


Refund Timeline

  • Refunds are issued within 2 business days after cancellation approval or return inspection

  • PayPal refunds are typically immediate

  • Credit/debit card refunds may take 3–15 business days depending on the bank


Important Notes

  • Items returned without first contacting customer service cannot be processed

  • For hygiene and safety reasons, intimates, bodysuits, swimwear, and accessories such as earrings may not be eligible for return once opened or worn

  • We reserve the right to refuse returns that show signs of wear, damage, odors, stains, or alterations


Our Promise

We stand behind our products and your experience. If something isn’t right, reach out. We’ll always do our best to make it right quickly, kindly, and fairly.

📩 Need help? hello@shopwrue.com
⏳ Support replies within 24-48 hours